SLGi’s terms and conditions as well as our return and exchange policies for our kits are provided below. SLGi’s terms and conditions are in place for all laboratory samples received in the laboratory. Our goal is that you are completely satisfied with your kit purchase, but if for any reason you are not, the return and exchange policies are provided for your information.
Terms and Conditions:
Schneider Laboratories Global, Inc., together with its officers, directors, employees, agents, and all other representatives and/or agents of any kind (collectively, “Schneider”) shall not be liable for any indirect, incidental, punitive, or consequential damages, including lost profits, arising from or in any way relating to Schneider’s goods and services – including but not limited to analysis, testing and reporting in connection with samples received from the submitter, including you or your agents, employees, family members, contractors, or other representatives. You (the “Submitting Company”) agree to indemnify and hold harmless Schneider from any claims, liabilities, losses, demands, suits, or judgments asserted or alleged by any person or entity – including but not limited to your customer(s), agents, representatives or third parties – arising from or in any way relating to Schneider’s performance of any and all services, including those performed in connection with, or in any way relating to, this Chain-of-Custody form, the samples referenced herein, or the Purchase Order referenced herein. Schneider’s liability FOR all theories OF RECOVERY, WHETHER IN tort, contract, OR OTHERWISE, including for monies expended in reliance on the test results, is hereby expressly limited to the total amounts paid by the Submitting Company for Schneider’s goods and/or services at issue.
By submitting, signing, or initialing the Chain-of-Custody (COC),
(1) the person submitting, signing, or initialing the COC represents and warrants that he is authorized by the Submitting Company, all customers of the Submitting Company, and all other persons or entities who may be affected, to execute this form and all related forms and agreements and to bind all such persons/entities to all terms and conditions set forth herein; and
(2) on behalf of all such customers persons and entities, the Submitting Company hereby agrees that these terms and conditions constitute the full and complete understanding between the Parties pertaining to Schneider’s goods and services, and they fully supersede any and all prior agreements or understandings between the Parties pertaining to Schneider’s goods and services.
Schneider Laboratories Global, Inc. hereby DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY AND ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
The Submitting Company hereby irrevocably consents to the jurisdiction of the United States District Court for the Eastern District of Virginia, Richmond Division and of all Virginia state courts sitting in Richmond, Virginia, for the purpose of any litigation to which Schneider and you may be a party and that concerns Schneider’s goods and/or services, and expressly waives any and all objections it may have as to venue in such courts. It is further agreed that venue for any such action shall lie exclusively with the federal or state courts sitting in Richmond, Virginia. This Contract shall be governed by the laws of the Commonwealth of Virginia without giving effect to principles of conflicts of laws.
Kit Return and Exchange Policies:
You have 30 calendar days to return an item from the date you received it.
IF YOU RETURN A KIT, YOU MUST ATTACH THE ORDER SLIP/RECEIPT WITH THE KIT, IT IS THE ONLY WAY TO KNOW IF WE HAVE RECEIVED YOUR RETURN TO INITIATE A REFUND.
To be eligible for a return, the item must be unused and in the same condition that you received it. We understand that you may have opened the kit to look at its contents but all components should still be intact. If you are nearby, you are more than welcome to drop your kit off at our laboratory.
Your item should be shipped to our laboratory at the following address:
Schneider Laboratories Global, Inc.
2512 W. Cary St.
Richmond, VA 23220
Submitting your Kit
If you do not receive any notification from us within two weeks of submitting your kit, please contact us as soon as possible! Kits submitted with improper registration or without a registration form will be held for only 60 days following receipt. Kits held for 60 days without contact from the customer will be disposed of. Schneider Laboratories Global, Inc. is not responsible or liable for any kits submitted without the provided directions having been followed.
Upon receipt, your item will be inspected and you will be contacted by our Test Kit Manager. If your return is approved, a refund will be initiated to your credit card. The date and time you receive your credit depends solely on your card issuer’s policies.
Upon receipt, your item will be inspected and you will be contacted by our Test Kit Manager. Your exchange order will then be submitted and another kit will be shipped to you. Please note that if there is a difference in price, additional charges may occur.
You will be responsible for the shipping costs for returning your item. These costs are non-refundable.
If you have any questions on how to return or exchange your item, please contact our customer services team by email at [email protected] or by phone 1-800-785-5227 ext. 27 for Virginia “Ginny” Thrasher, or ext. 10 for Mary Keever.