Kit Return and Exchange Policies:
You have 30 calendar days to return an item from the date you received it.
IF YOU RETURN A KIT, YOU MUST ATTACH THE ORDER SLIP/RECEIPT WITH THE KIT, IT IS THE ONLY WAY TO KNOW IF WE HAVE RECEIVED YOUR RETURN TO INITIATE A REFUND.
To be eligible for a return, the item must be unused and in the same condition that you received it. We understand that you may have opened the kit to look at its contents but all components should still be intact. If you are nearby, you are more than welcome to drop your kit off at our laboratory.
Your item should be shipped to our laboratory at the following address:
Schneider Laboratories Global, Inc.
2512 W. Cary St.
Richmond, VA 23220
Submitting your Kit
If you do not receive any notification from us within two weeks of submitting your kit, please contact us as soon as possible! Kits submitted with improper registration or without a registration form will be held for only 60 days following receipt. Kits held for 60 days without contact from the customer will be disposed of. Schneider Laboratories Global, Inc. is not responsible or liable for any kits submitted without the provided directions having been followed.
Upon receipt, your item will be inspected and you will be contacted by our Test Kit Manager. If your return is approved, a refund will be initiated to your credit card. The date and time you receive your credit depends solely on your card issuer’s policies.
Upon receipt, your item will be inspected and you will be contacted by our Test Kit Manager. Your exchange order will then be submitted and another kit will be shipped to you. Please note that if there is a difference in price, additional charges may occur.
You will be responsible for the shipping costs for returning your item. These costs are non-refundable.
If you have any questions on how to return or exchange your item, please contact our customer services team by email at [email protected] or by phone 1-800-785-5227 ext. 25 for Virginia “Ginny” Thrasher, or ext. 10 for a receptionist.